IT Field Engineer


£25,000 - £35,000


Job Details

Our client, a market leader and a company which is growing through acquisitions is looking for am IT Field Engineer - Support Technician to join the team.

Working as part of the Company’s in-house IT team, the main focus of this position is to assist the Head of IT & Facilities in the provision of IT services and facilities management for the staff and property portfolio.

Based in the Midlands, this role will be predominantly field based visiting our sites across the UK using a mixture of own transport or rented vans, trains and planes where necessary along with team days in the Wolverhampton office.

 Key Responsibilities

  • Proactively visit all sites to maintain IT equipment and resolve issues, i.e. moving and setting up workstations, including cabling
  • Maintaining a full inventory of IT hardware across the Company, making proposals for and dealing with asset recycling as appropriate
  • Review and management of service issues with escalation to the Head of IT & Facilities as required
  • Liaison with the Company’s third-party providers for IT support, telephony and printers/scanners as appropriate
  • Overseeing the procurement and provisioning lifecycle of IT hardware across the Company as authorised by the Head of IT & Facilities (procure, provision, decommission, disposal)
  • Undertaking ad-hoc IT projects as required by the Head of IT & Facilities.
  • Engage in Continuous Service Improvement of IT solutions and processes
  • Contribute to IT Strategy and Roadmap

 Experience / Skills Required

  • Broad experience of all aspects of end point compute in a corporate environment is essential. i.e. hardware, operating systems, networking, printing, security, troubleshooting
  • Experience of basic administration and support of corporate IT solutions is essential, including MS Active Directory, MS O365 / M365, MS Bitlocker, MS Authenticator
  • A basic understanding of datacentre compute, virtualisation, storage, network, telephony on premise and in the cloud is essential
  • ITIL Foundation qualification would be advantageous
  • Experience in a customer facing technical field engineering support role
  • Experience managing outsourced suppliers
  • Excellent interpersonal skills
  • Excellent communication skills, both written and verbal
  • Ability to explain technical subjects to a non-technical audience
  • Willingness and potential to learn and understand software used across the business and to train others
  • A logical mind and enjoyment of problem solving
  • Willingness and ability to work flexibly (times and location)

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