Job Details
Purpose of Role: As an integral part of the in-house IT team, the IT Support Technician will contribute to the provision of IT services and facilities management for the comapnies staff and property portfolio. This role involves remote assistance, occasional on-site visits, and collaboration with various departments to ensure a seamless IT experience for our team members.
Key Responsibilities:
- Provide Service Desk support to maintain IT services and resolve issues using remote tools and technologies.
- Act as the first point of escalation for end user issues, collaborating with IT suppliers when necessary.
- Liaise with the HR Department and Line Managers to address hardware requirements and setup for new starters and leavers.
- Maintain a comprehensive inventory of IT hardware, proposing and managing asset recycling as needed.
- Review and manage service issues, escalating when required to the Head of IT & Facilities.
- Collaborate with third-party providers for IT support, telephony, and printers/scanners as appropriate.
- Assist in the procurement and provisioning lifecycle of IT hardware across the company.
- Undertake ad-hoc IT projects as directed by the Head of IT & Facilities.
- Engage in Continuous Service Improvement of IT solutions and processes.
- Contribute to the IT Strategy and Roadmap.
- Deputize for the Head of IT & Facilities.
Experience / Skills Required:
- Broad experience in end-point computing in a corporate environment, covering hardware, operating systems, networking, printing, security, and troubleshooting.
- Experience in the administration and support of corporate IT solutions, including MS Active Directory, MS O365/M365, MS Bitlocker, and MS Authenticator.
- Basic understanding of datacentre computing, virtualization, storage, network, telephony (on-premise and in the cloud).
- ITIL Foundation qualification would be advantageous.
- Experience in a customer-facing remote Service Desk engineering support role.
- Experience managing outsourced suppliers.
- Excellent interpersonal and communication skills (both written and verbal).
- Ability to explain technical subjects to a non-technical audience.
- Willingness and potential to learn and understand software used across the business and to train others.
- Logical thinking and enjoyment of problem-solving.
- Flexibility in working hours and location.
If you are an experienced IT professional ready to contribute to a growing organization's IT transformation, we invite you to apply.
